This is what hue tech told me.
Hue bridge wifi not connecting.
Restart both the philips hue bridge and the echo.
It is the heart of your system managing all your smart led lights and storing your customized settings and giving you full control over your smart lights via the hue app.
Issue 5 amazon alexa and philips hue connection problems.
Why hue bridge won t connect.
Ah we see you will not be able to link the hue account with mobile tower connection.
You have a bad internet connection.
Use the forget option in the alexa app to disconnect your bridge from the echo.
It does not matter if the wireless router is connected to the internet or not.
If you have multiple wireless networks such as a 2 4ghz network and a 5 0ghz network then try to connect to each network and then go into the hue application settings find bridge and try to connect to your bridge.
Read our article to find out why your hue lights are unreachable.
The main reasons why your hue bridge won t connect to the app or the internet may be because.
If the amazon echo does not connect to your philips hue here is the solution.
You can fix most internet connection issues related to philips hue bridge by troubleshooting internet configuration.
After connecting the hue bridge directly to your internet router with an ethernet cord you can wirelessly connect to the hue smart lights in your house using the philips hue app on your mobile phone or computer.
Fast and secure.
Your hue app s cache needs to be cleared.
The hue bridge does not have built in wi fi.
The philips hue bridge bridges zigbee 802 15 4 from compatible light bulbs to your wired ethernet network.
This is due to delays of provider network configuration.
How to set.
Control your hue lights at home even if your internet connection is down.
Customers with satellite internet services or cell tower internet services can not connect create to their hue account or control out of home.
You are not using hue bulbs.
Your ethernet cable might be faulty.
If you do not have a wireless router then something like the tp link n300 wireless wi fi router would be ideal.
The hue bridge can t connect to the network.
You should ensure that your phone or tablet that has the hue app on is connected to the same network that the hue bridge is on.
Part 1 of 6.
The hue bridge will sometimes only be able to connect through one of these multiple networks.
Disable and re enable the philips hue skill using your alexa app.
If you have multiple wireless networks such as a guest network a 2 4ghz network and a 5 0ghz network please try to connect to each network and then go into the hue application settings find bridge and try to connect to your bridge again.
The hue bridge must be connected to the wireless router using an ethernet cable that goes from the bridge and connects to the wireless router.
Additionally it could be as a result of a faulty ethernet cable.
But it also happens to contain a built in yet disabled 802 11n g wi fi radio.